Job Summary:
BolsterBiz seeks a proactive and experienced Ecommerce Specialist to join our team. The ideal candidate will bring expertise, independence, and a results-driven mindset to support and enhance our e-commerce and logistics operations.
Responsibilities:
- Handle customer queries via email and chat with exceptional professionalism.
- Collaborate with manufacturers, couriers, and other stakeholders in our business.
- Manage POs, refunds, discounts, inventory, and damage trackers.
- Operate Shopify for order management and inventory control.
- Assist in creating and refining processes and implementing strategic solutions.
- Support online marketing efforts using tools like Canva, Pinterest, and Instagram.
Requirements:
- At least 2 years of international customer support experience (non-voice preferred).
- Proficient in Shopify and e-commerce platforms.
- Knowledge of 3PL and e-commerce operations is highly desirable.
- Familiarity with online shopping trends and tools (Canva, social media marketing).
- Strong problem-solving, communication, and organizational skills.
- A proactive, curious, and independent work ethic.
- Open to work in NIGHT SHIFT.
Qualities We Value:
- Go-getter attitude with a desire to innovate and take initiative.
- Ability to work with minimal supervision and contribute to strategy building.
- Team-oriented and customer-focused mindset.
Join us and be part of a team that values initiative, innovation, and customer excellence!